Returns and Exchanges Policy

BIO PRIMAVERA USA RETURN AND EXCHANGE POLICY

All products are covered by a warranty, which starts from the date of purchase. To make use of the warranty, the Customer must send an email to [email address removed] attaching the relevant evidence, such as photographs or videos. This email must be sent within the timeframes indicated below. Exchanges will be made for another of our products and no refund will be made. Bio Primavera USA will cover the warranty under the following events:

  • Depleted or out of stock product: This situation applies if the Customer does not receive the product in optimal conditions, that is, its content is outside the packaging; which must be communicated within 24 hours of receipt. (This reason applies to purchases made through digital means)

  • Product damage or failure: If the product packaging is damaged or defective, preventing its correct use, it must be reported within 48 hours of receiving the product (This reason applies to purchases made through digital means).

  • Different product: If the product received by the Customer is different from the product indicated in the order placed, the estimated delivery times will be modified. To do this, the Customer must report this situation within 48 hours of receiving the Product (This reason applies to purchases made through digital means).

  • Product not received: In the event that the Customer does not receive the product within the established period, he/she may file a claim within a period of 5 business days; if the time exceeds 30 business days, the Customer may request a refund of the money paid.

Warranty Exclusions

  • In case of altering the content of the product with other substances.

  • When the packaging has been opened and the product has begun to be consumed.

  • When the deadlines stipulated for requesting a refund have expired.

  • When not used properly or damaged intentionally.

  • In case of allergic reactions. If this occurs, it is recommended to stop using the product and consult a doctor.

  • When the event giving rise to the guarantee is not reported in a timely manner.